Refund policy

Return and Refund Policy

1. Return Eligibility: We want you to be satisfied with your purchase. If you need to return an item, please contact us at hello@p9artboutique.co.uk within 7 days of receiving your order. We will review your request and determine the best solution.

2. Return Process: For safety and logistical reasons, we do not accept returns to a physical address. Instead, please contact us to discuss alternatives such as exchanges, store credit, or refunds where applicable.

3. Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@p9artboutique.co.uk. Kindly provide clear photos of the item and the packaging to help us assess the issue and resolve it promptly.

4. Refunds: Once your return request is approved, we will process your refund or provide store credit. Refunds will be issued to the original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at hello@p9artboutique.co.uk.

5. Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, some items may be non-returnable due to their nature, such as custom or personalised products. Check the product description for specific details.

6. Customer Support: If you have any questions or need assistance with a return, please contact our customer support team at hello@p9artboutique.co.uk. We’re here to help and ensure your satisfaction.